Elle's Testimonials


Elle and Jess have been, at all times, responsive and professional in arranging renovations to our unit and finding us a new tenant. We appreciated their advice, management of issues, and continuous communication during the changeover period from the previous agent and tenant, and it has ultimately proved to be the right move as we now have a good tenant at a higher rental rate. Thank you First National on the Coast.


The team at First National on the Coast went to extraordinary lengths to find the right tenants for my property. Elle & Jess were extremely thorough in their search, totally transparent with their communication and professional in every facet of the process. They provided expert guidance through a quite stressful time and I can’t thank them enough for the service they provided.


Thank you so much for all your help over the last couple of months. Our property needed a fair amount of work to get it ready for new tenants and you took it all on and achieved an amazing outcome. The place looks fantastic and as a result we are looking to increase our rental return by 40%!!!!

Your pleasant yet professional manner has filled us with confidence that our property is in great hands. This is so important as we live interstate. We couldn’t be happier and wish we had engaged you years ago.


Finally, after 20 years of searching I have found an amazing rental manager in Elle Osborne. Elle has been instrumental in improving the way we manage our real estate properties. She has maintained a beautiful blend of professionalism while remaining personable to all that she deals with. Anyone we have recommend Elle Osborne to has also had the same experience. With her business acumen she has given us the confidence to invest further and we thank her.

LANDLORD ☆ ☆☆☆☆ Recommended by Charles Bourne

I am a long term client of First National Real Estate – On the Coast who manages my investment property at Robina. An extensive renovation of the property was completed with Elle Osborne (Business Development Manager) overseeing, managing and coordinating the activity on my behalf.

Elle’s performance during the renovation was outstanding and she provided me with comprehensive advice, guidance and updates during all stages of the project. Her professional service and liaison was highly appreciated, and she gave me complete confidence that the renovation was being properly managed and would be completed successfully.

Elle managed the quotes for the various works required and coordinated the timings for the work to be completed. Where any issues occurred, she proactively liaised with me to confirm my requirements or advise me of revised timelines for the work. Once the renovation was complete she organised for the property to be cleaned and photographed, and then advertised for lease. During this phase, Elle continued to closely liaise with me in terms of applications and eventual tenant selection. It should be noted that Elle rejected a number of applications as she considered the tenants not to be appropriate – this was particularly pleasing as it indicated a strong desire to achieve the optimum tenants for the long term.

Elle also provided important advice in regards to obtaining a revised depreciation schedule, having the property re-valued and updating the property insurance to reflect the value of the renovations. All invoice paperwork for the work completed was also provided in a timely fashion to enable appropriate tax deductions to be achieved.

Overall I was highly impressed with Elle’s overall performance and would recommend her services without hesitation. She presents as highly professional, knowledgeable, articulate and passionate about her work – it was a pleasure to work with her to achieve the highly successful renovation on my investment property.

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