Maintenance Request Submissions

For any repairs or maintenance work required you will need to submit an enquiry through Console Cloud Tenant App or email your Property Manager. If you have any questions contact your Property Manager at The Investment Focus Real Estate.

Emergency Repairs

What do you do if there is an emergency which can not wait until office hours? It is important to understand exactly what is deemed an emergency maintenance Vs routine maintenance. Emergency Maintenance Items as per RTRA Act

  1. Burst water service or a serious water service leak.
  2. Blocked or broken toilet (if you only have one toilet in the property and it can not wait until office hours)
  3. Serious roof leak
  4. Gas leak
  5. Dangerous electrical fault
  6. Blooding or serious flood damage
  7. Serious storm, fire or impact damage
  8. Failure or breakdown of the gas, electricity or water supply
  9. Failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  10. Fault or damage that makes the property unsafe or insecure
  11. Fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  12. Serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Emergency Contacts

What do you do if there is an emergency which can not wait until office hours? It is important to understand exactly what is deemed an emergency maintenance Vs routine maintenance. Emergency Maintenance Items as per RTRA Act

Electrician | Pivotal Electrical
Sam | 0401 723 479

Plumber | Ultra Flow
Damien | 0406 661 711

Locksmith | Australian Lockmaster
0417 726 484

1300 Smoke Alarms
1300 766 532

NOTE: All other repairs are considered routine repairs and must be submitted as a request

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