Maintenance Request

All repairs and maintenance need to be submitted by a maintenance request form. There are some exceptions in an emergency.

All repairs and maintenance

For any repairs or maintenance work you will need to submit an enquiry through Console Cloud Tenant App or email your Property Manager. If you have any questions please don't hesitate to contact your Property Manager at First National On The Coast.

Emergency repairs

What do you do if there is an emergency which can not wait until office hours?

It is important to understand exactly what is deemed an emergency maintenance Vs routine maintenance.

Emergency Maintenance Items as per RTRA Act:

1. A burst water service or a serious water service leak

2. A blocked or broken toilet (if you only have one toilet in the property and it can not wait until office hours)

3. A serious roof leak

4. A gas leak

5. A dangerous electrical fault

6. A flooding or serious flood damage

7. A serious storm, fire or impact damage

8. A failure or breakdown of the gas, electricity or water supply

9. A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating

10. A fault or damage that makes the property unsafe or insecure

11. A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

12. A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.


Electrician | Aus-Tech Electrical - Chris | 0414 786 152

Plumber | Ultra Flow - Damien | 0406 661 711

Locksmith | Australian Lockmaster | 0417 726 484

Smoke Alarms | PCA | 1300 552 661

NOTE: All other repairs are considered routine repairs and must be submitted as a request

Submit Your Request

Contact Your Property Manager

Read Tenant Information